VP Client Experience, Pompa Program
Location: United States
Thomas Jones is a dynamic leader in customer success and culture building, currently serving as VP of Client Experience at Pompa Program. A Texas A&M graduate with a background in international marketing and German, Thomas has co-founded customer success initiatives, driven transformational client experiences, and championed workplace culture. Known for reducing churn and building strong organizations, he’s passionate about creating exceptional customer journeys and empowering teams to thrive.
Top Skills
- Business Process Re-engineering
- Team Building and Leadership
- Managed Hosting
- IT Service Management
- Customer Experience
- Recent or Notable Roles
- VP Client Experience, Pompa Program
- Co-Founder Customer Success, Growth LLC
- Chief Customer Officer, Cyxtera Technologies
Expertise
- Chief Customer Officer
- Customer Success Strategist
- Organization Builder
- Culture Creator
- Customer Advocate
- Churn Reducer
Education
Texas A&M University – Bachelor’s Degree, International Marketing / German
Accomplishments
- CIT GAP 50 Entrepreneur Award Issued by Virginia’s Center for Innovative Technology (CIT)
Interviews
Interests
- Customer Relations
- Customer Advocacy
- Work Place Culture
